Monad Ticketing Support

Show name

Short description of the show

Long text for show visible to the public on the website

Long text for show visible to staff only

Please supply an image for the show for the website

Please supply an image for the show for printing on tickets

List or describe all performance start and end dates and times

List all seating areas or ticket types (e.g. “Seated” and “Standing”, or “Stalls” and “Circle”)

List capacities and allocations for all seating areas or ticket types

If there are multiple seating areas or ticket types, is an interactive map required? If so, please provide an image for the map.

Ticket Design:

Email notification

• Additional instructions

PDF Voucher

• Additional text per ticket
• Additional text per page

Ticket 

• Are we using thermal tickets? If so, check ticket stock

Hard Tickets

• Are we using pre-printed hard tickets? If so
  1. How many
  2. Deadline for delivery to box office

Delivery Methods:

E-Ticket

• Delivery Fee
• Additional instructions

Over the counter

• Printer Type (Ticket / Voucher)

Collection

• Collection from Venue or Box Office (if different)?
• Print Type (Ticket / Voucher)

Post

• Delivery Fee
• Printer Type (Ticket / Voucher)
• Availability (limit by country / date)

Other

• Any other delivery methods? Fulfilment by 3^rd party?

Are there any groups of people (e.g. Members, Benefactors) who get special treatment (e.g. Preferential Prices, Lower booking or delivery fees, early access to products)?
 If so, how will we be identifying them?

• Pre-load the system with email addresses of members, generate and mail out passwords.
• Request predefined member ID in login/landing page for validation against external list
• Supply members with unique promo-code

For each seating area, please list all price bands and full price per price band

Per-ticket booking fee

Per-transaction processing fee

Inside Commission

Tax Rate Applicable

Credit Card payment processing fee

Other payment processing fees

Please describe discounts (Child, Student, OAP) available

Please describe membership benefits if applicable

Please describe bulk purchase savings for multiple purchases from a single performance (e.g. Family Ticket)

Please describe bulk purchase savings for multiple tickets across performances (e.g. a ticket for each day for 3 days)

Please describe any wheelchair or other disabled tickets and discounts, and the rules surrounding their sale.

Please describe any limits to the number items someone can purchase

Please supply exact and final seating plans for each seating area, showing price bands.

Identify seats to be placed in the following allocations:

• Held back
• House Seats
• Company Comps
• Other

When should tickets become visible to the public (either relative to the performance start, or an exact date)?

When should tickets go on sale to the public?

When should tickets stop being on sale to the public?

When should tickets become visible to members?

When should tickets go on sale to members?

When should tickets stop being on sale to members?

When should tickets become visible to box office operators?

When should tickets go on sale to box office operators?

When should tickets stop being on sale to box office operators?

For each non-ticket item (e.g. programs, DVDs, etc.) to go on sale, please include all requested Web Content, Delivery, and Price and Fee information as described above.